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Espaços e comunidades

Hospitality and entertainment

Service and consumption operations supported by technology, data and close monitoring.

Know modules

The context

An answer prepared for the reality of the operation.

Areas of hospitality and entertainment require speed of service, control of service points and clear reading of the operation. 360 Fasttrack integrates consumption flows, monitoring and support to teams, with configuration adjusted to the model of each space.

Challenges that we solve

Which needs to work without a doubt.

Each module responds to concrete needs. The final solution is sized for the public, the flows and the level of project demand.

01

Answer without interrupting the experience

Orders, payments and delivery need to be quick and intuitive.

02

Control product and operators

Mobile sales and multiple points increase the demand for reconciliation.

Modules and possibilities

A modular platform, configured for this context.

The main modules form the basis of the response. The options and integrations are confirmed in accordance with the technical and operational scope.

01
Módulo principal

Payments and cashless

Configurable payment and consumption models for events and enclosures.

You can combine NFC cards or bracelets, QR Code, applications and integrated means of payment. Recharges, balances and refunds depend on the commercial model and on the integrations chosen.

Possibilities

  • Card, bracelet or QR CodeMeans of use chosen according to the public and the premises.
  • Prepaid or postpaidModel defined according to operation, risk and trade rules.
  • Recharges and balancesConfigurable flows when part of the approved solution.
  • Consumer packagesPredefined menus and credits associated with the client, group or reservation.
  • Configurable promotionsPromotional rules associated with periods, products or segments when provided for in the project.
02
Módulo principal

Orders on the counter or on the table

Flows of request appropriate to the space and type of service.

The customer or the team may register requests on mobile devices or fixed points. Where applicable, the order is sent to the bar or kitchen and the status is communicated to the delivery point.

Possibilities

  • Mobile or fixed salesPlaces adapted to space, operators and demand periods.
  • Request on the counter or on the tableOrder and delivery route set for customer service.
  • Forwarding to preparationRequest connection to the bar, kitchen or responsible point where applicable.
  • Mobile PDV per operatorEach member of the team can register requests on their device, reducing dependency on shared terminals.
  • Request for QR Code on tableThe customer consults, selects and pays from the table when the digital channel is part of the solution.
  • Remote printAutomatic order forward to the bar printer or kitchen when there is compatible integration.
03
Módulo principal

Financial, stock and closing

Operational vision of products, sales and boxes.

Follows product movements, operator performance, divergences and closure, with the level of financial and fiscal integration validated for the market and the customer.

Possibilities

  • Stock and consignmentRegistration of products delivered, moved and sold.
  • Performance by operatorReading by seller, terminal, bar or service point.
  • Close and reconciliationConsolidation of sales, movements and differences at the end of the operation.
04
Módulo principal

Data and monitoring

Operational indicators to monitor demand, execution and results.

Consolidates records, validations, transactions and operational activity in panels and reports appropriate to the decisions that the organisation needs to take.

Possibilities

  • Operations dashboardIndicators selected to monitor execution.
  • Period or area reportsReading search, activity and performance at the level of detail available.
  • Final consolidationInformation organised for evaluation and preparation of the following operation.
05
Módulo principal

Field operation

Teams, stations, and procedures set for the real moment.

It connects the technological configuration to the execution, with team preparation, testing, support for posts, treatment of exceptions and response in periods of higher turnout.

Possibilities

  • Preparation and testingValidation of routes, positions and critical situations before opening.
  • Support for postsMonitoring teams and resolution of incidences during the operation.
  • Contingency planProcedures defined according to connectivity, risk and criticality.
06
Integração disponível

Integrations

Connection to ticket offices, payments, portals and existing systems.

Integrations are evaluated by project and can connect the platform to ticket offices, acquisition, member programs, portals, applications or other authorised sources.

Possibilities

  • Tickets and inscriptionsLink assessed according to APIs, formats and permissions available.
  • Payments and acquisitionIntegration subject to project partners, means and requirements.
  • Customer portals and systemsControlled exchange of information with authorised systems.

How we work

From preparation to analysis of the operation.

  1. 01
    Before

    Understand

    We raise audiences, rules, critical points, integrations and objectives of the operation.

  2. 02
    Preparation

    Configure and test

    We prepare modules, profiles, equipment, teams and routes before opening.

  3. 03
    During and after

    Operate and analyse

    We follow the ground and consolidate information for future decisions and developments.

Operational results

The value of a connected transaction in principle in order.

01

More time to serve

Mobile flows reduce team shifts and repetitive tasks.

02

Operation connected

Bar, kitchen, sellers and cashier work on more consistent information.

03

Data-based decision

Sales and consumer habits support supply and team adjustments.

Related projects

Experience in this sector.

See all projects

We are preparing the reference cases in this sector.

Contact us to learn experiences and configurations appropriate to your project.

Frequently Asked Questions

A clear proposal from the start.

Is the solution the same for all projects?

Nope. Modules, means of identification, integrations and operation are selected according to the client's context and objectives.

Is it possible to start with just a few modules?

Yes. The solution can be phased, provided that the technical and operational dependencies between modules are respected.

Prepare the solution

What operation do you need to move?

Share the context, the public and the critical points. We designed the right combination of technology and operation.

Talk to 360 Fasttrack